Mill Road Surgery

Mill Road Surgery 2024-05-02 Person 4 5 0

Seemed to always have been offered phone appointment via general waiting list but after face to face appointment then realised more open than I thought they were.

Nothing

Mill Road Surgery 2024-05-02 Person 2 5 0

Receptionists keep giving wrong information and making judgments about whether patients need to see a doctor. It is almost impossible to book appointments. In my most recent experience I was given no options to remove my stitches within the time frame given by the doctor at the hospital, even though I called way in advance to make the appointment. Receptionist suggested I would go to another place at 8.45pm, which is not suitable for people with child care responsibilities. Once you pass the receptionists the service is better.

You cannot have receptionists non-medically trained prioritising patients and deciding if patients need or not to see a doctor.

Mill Road Surgery 2024-04-30 Person 4 5 0

Feel that it depends which receptionist answers the phone, some of the newer ones have an indifferent attitude and seem to be more interested in making judgments whether you need to speak to a doctor or not. I’m not sure what their remit is but I don’t feel that sufficient care is taken

Although the doctors are good, the first point of contact is the receptionist whether by phone or in person, this is an area where improvement is required. I’m not trying to cast aspersions about all the receptionist’s and realise they are probably busy people, but I feel some of them need more training regarding social etiquette and should have a standard dress attire more fitting with the environment they work in

Mill Road Surgery 2024-04-29 Person 4 5 0

Excellent surgery, excellent staff, always satisfied.

Given the mess the NHS is in and the hoops doctors have to go through I don't think they could be any better

Mill Road Surgery 2024-04-29 Person 2 5 0

New receptionist is no good at her job with patients, she has no empathy and does not care what you say. No matter how important. Dr did things without me knowing or telling me.

Surgery never busy but never any appointments. Receptionist needs training or new job